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Reduce the Noise: Improving Customer Experience

Whether you’re a B2B or B2C company, you’ve got customers and an audience. And it’s their happiness, satisfaction, and loyalty that will ensure your long-term success. You’ve got a great product that they love and great sales and services teams, but that isn’t enough to ensure your customer has a

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Growing Backwards: Reactive Managing

If you’re a business owner or manager of a team, you very likely wear many different hats. Especially for small businesses, owners often find themselves needing to go in different directions every day. If this sounds like your days, ask yourself when you were last able to sit down and

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Productivity: What’s Mine is Yours

Every day, the average American is interrupted 50-60 times, adding up to approximately three hours of wasted time. Every day. That leaves five hours a day a person gets to concentrate at work.   Now add in the time it takes to prepare for and participate in meetings, take breaks, and eat lunch,

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5 Ways to Attract and Retain Young Talent

It’s becoming increasingly imperative that companies do everything in their power to keep up with the needs and expectations, not just of their customers, but of their employees. To attract a workforce that views you as an employer of choice and feels committed to your company is becoming more and

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It's Not You, It's Me: Breaking Up With Toxic Company Culture

Your company culture is at the center of whether or not your business runs successfully. It sets the stage for the level of success your employees will have collaborating, accomplishing goals, and pushing your company forward. However, just because your culture is a critical factor influencing the success of your

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Empowering Employees Through Financial Wellness

The heightened frustration around the rising cost of living in the US is unmistakable and likely felt in your organization. Extreme healthcare costs, massive student loan debt, and rising housing costs have put an enormous strain on the American workforce.  In a study on employee financial wellness in 2019, it was

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Five Signs It’s Time to Re-Train Your Managers

Employee engagement and satisfaction can make or break a business. Everything from company culture to benefits to schedule flexibility can affect the employee experience. Companies to go great lengths to maintain a happy population of employees, but what is the one thing with the most power to influence the employee

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Think Brand Doesn’t Play a Role in the Hiring Process? Think Again.

In today’s world of online expansion, many aspects of business success have changed dramatically, influencing the way companies compete with each other, connect with their customers, and even make sales. Companies have had to adjust their priorities, setting their online presence and customer experience at a much higher bar. It isn’t far-fetched to

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The Critical Role HR Plays in Business Success

HR plays an integral part of any organization. The roles of these professionals include much more than recruiting new employees; they also develop strategies geared towards productivity, training, and employee engagement. For the most part, a company’s human resource department oversees and helps facilitate a large portion of business operations.  HR responsibilities are often comprised of behind-the-scenes

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